The dishwasher gamble that turned sour

We should have known better. Five days ago I wrote that the dishwasher we originally ordered wouldn’t fit in our kitchen and thus went back to the shop we bought it from. Then we quickly decided to order another one, to be delivered a week from now. The gamble we took was to order a ‘second chance’ model instead of a new one. That gamble turned sour, but not for the reason I thought it was a gamble (that it was previously repaired). The Man noticed that the credit card was still not credited for the new order and called customer service. It turned out that the entire order, including the appointment for installation, was cancelled without noticing us. We could have been waiting all week, expecting a new dishwasher next Saturday, for nothing. When on the phone the employee offered to place a new order “and that can be delivered tomorrow”. With that promise he forgot that the delay is in the installation. Two weeks, maybe even longer, to make an appointment for that.

Of course we were livid. The Man send a very lengthy e-mail to customer service this afternoon and as I’m writing this we’re waiting for their response.

Considering the shortage in dishwashers, I didn’t wait for the company to come up with a solution. Their own stock is even lower than when we first ordered, three weeks ago. I checked their site but they have absolutely no model left that fits our kitchen. Acting quickly is key, so again I scoured the web for dishwashers. It really feels like a scavenger hunt by now. I ended up with a company in Dokkum, way up north, that has one Siemens model on stock that suits us. We even called the shop, just before closing hours, to make sure our kitchen panel will indeed fit. They don’t do installation, but I’d rather have a machine and find a local professional to pay for the installation (or even try installing it myself!) than end up without a new dishwasher for many more weeks. We placed our order and now we have to wait and see if indeed this dishwasher can and will be delivered soon. Fingers crossed!