Zoom fatigue explained

Here’s an interesting article trying to make an informed guess as to why videoconferencing all day long is so exhausting. The author suggests some reasons:

  • being stared at for hours at a time at close range: the faces on your computer screen are within the 60 cm ‘intimate’ space, normally reserved for loved ones and family members, and you’re literally being stared at like giving a speech on a stage.
  • overload on sending and receiving non-verbal cues: communicating non-verbally takes more effort, like nodding longer.
  • constantly looking in the mirror: standard setting in many video call software is that you see your own video stream, amongst those of the other participants. Your looking in the mirror and previous research has shown that can cause self-evaluation and negative affect.
  • video call convention requires sitting still: in order to be visible to the others, centred in your video stream, you are moving less than in other settings. Think about all the things you normally do when calling someone using audio only.

Even though more thorough research needs to be conducted all of the above sounds very plausible to me. So next time someone sends you a zoom (or teams) link, suggest doing a traditional audio call and take a walk outside instead. And when meeting with a group, agree on a new convention that it’s alright to step out of view in you office, not face your screen, or switch off your camera entirely.

Door |2021-02-28T15:29:25+02:0028 februari 2021|flow, links|1 Reactie

Switching to online interviews

Three weeks ago I had an interview scheduled with someone for my podcast. As the number of covid-19 infections were rising, and I was struggling with one cold after another, we postponed the interview to Friday 6th of November. We figured that in three weeks time for sure things would be better in terms of infectious people after three weeks of restrictive measurements like closing restaurants. Not really. Earlier this week, the number of infected people did go down, but only just. Therefore I decided to let go of one of my principles: visit my guests at home, and interview them in a space they feel comfortable. Perhaps it results in a less intimate interview, but as I set out to do ten interviews this year, published only four, and for the coming six months the dance around the virus will continue, I decided not to postpone the interview and do it online instead.

The thing is, I hate listening to podcast interviews where the interviewer sounds crisp and clear like you get from recording in a soundproofed room and the guest is on a crappy headset sounding very distant and devoid of any low-frequency tones in their voice. If that’s all you can get, because it’s a long distance call than that’s fine. However, most of the (future) guests on my show live within 100km range. That means it’s possible to send people a microphone to attach to their computer to up the sound quality drastically. Therefore I did some research on what my options were with the gear that I already own and what software to use.

In April this scenario already crossed my mind and when I discovered Zoom can record meetings with an output of two separate audio files for both ends, I was immediately sold and subscribed. Having two separate files gives a lot of flexibility while editing. On top of that, I discovered that since September it is even possible to extract higher quality files, using the untouched audio input from ones device (read: microphone) instead of the Zoom treated audio (which tries to filter out unwanted sounds like fans, room echo, etc.). Using this functionality, the audio files are about 128kbps instead of 28kbps. But that requires a proper microphone. Otherwise you still get crappy audio from a crappy built in microphone or headset.

For the face-to-face interviews I use two lavelier mics (those tiny ones you pin on your shirt). Via Røde’s nifty adapter and app I can record with two mics in very high quality audio on my iPhone (unless you pay too little attention when a guest accidentally touches the chord a lot while gesturing; lesson learned there). As long as my guest uses a Mac I could send one of those lav mics via mail, but then they would also need a wireless headset (like airpods) for audio monitoring (listening to my voice). You can’t pin both a lav mic and a headphone in one mini-jack input that comes with a Mac. Without the headset my voice would be recorded on the lav mic of my guest as well. That reduces flexibility while editing. The best output is an audio file of my guest containing nothing else than their voice. Today’s guest did own a Mac, but not a wireless headset, so using a lav mic was off the table. I couldn’t send my guest the good quality condenser mic I use for voice-overs as it comes with a lot of cable, an XLR to USB converter and needs a microphone stand. Instead I used that for myself and decided to invest in a simple to use yet good quality microphone that connects via USB. Works on both MacOS and Windows. I ordered it online on Wednesday and opted for same day delivery to my guests house to make sure it would be there in time for our interview, which was scheduled for Friday, today.

As my own office space is a bit bare of sound dampening materials, I put the rug from Daughter’s room under my chair and used my background stands and two fleece blankets to create an intimate tent. Worked like magic. Unless I decide to join the weird trend of publishing podcasts in video form on Youtube as well. In that case I need a prettier background.

So this is the setting I did the interview in. My guest today was in her own study, so at least still in her private space. She connected the microphone without any issue and we both used our iPhones to record a back-up audio file. I guided her through the proper audio settings in Zoom and that was all there was to it for setting the interview up technically.

We didn’t have to wash our hands or worry about the slight chance of infecting each other with covid-19 (or any other more well-known corona virus). Technically it went flawless. Compliments to Zoom for continuing to provide very stable video calls. After finishing the call the audio files were neatly converted to and stored on my computer (and synced to my Nextcloud). A quick review of the files showed me that it was more than good enough. All my guest needs to do now is send the mic back and all I need to do now is start editing.

I guess doing the interviews online could even speed up the podcasting process, as it is much easier to schedule two hours somewhere during the day (nights even) than it is to plan for a visit which easily takes four hours. The only extra burden is sending the mic back and forth. The biggest downside of course is less private chatter before and after. Nothing beats sharing a tea or a coffee together. For now, this is the best I can get. More than good enough.

Door |2020-11-06T19:44:40+02:006 november 2020|flow|1 Reactie

On using Zoom

So I have been one of those new customers of Zoom, the videoconferencing software everyone is now raging about because of its crappy relationship with customer privacy. Doc Searls did an excellent write up on this case in four parts (so far). The global outrage from their new customers whipped Zoom into action to update their privacy policy and remove aggressive tracking from their iOS client. For a company that exploded overnight, I applaud them for their efforts.

Despite their efforts, they have lost my confidence. I literally feel dirty when using it. Today I tried calling a friend and of all the tools I have available to set up a video meeting, I tried Zoom last. I went from an enthusiast to a reluctant user within a week. That said, so far every meeting I set up using Zoom worked.

What puzzles me is why a company that has a built in business model (subscriptions) implements surveillance techniques at all. To me this signals a shift (perhaps one that has been going for a long time) in deliberately mining data from users to sell to undisclosed clients, towards barely being aware of mining data because it became the default. That is freaky.

Evelyn Austin, director of Bits of Freedom, made a plea (in Dutch) to Dutch authorities to look into all these app makers that now are willing to share streams of user data they gathered illegally and fine them big time. I couldn’t agree more with her.

As for Zoom, I sincerely hope they deliver on their promise to take the privacy of their users seriously. Their service works and is affordable (even for a company of one). It will take a lot of effort to regain my trust. In the mean time the Man and I are exploring different ways to use Jitsi instead.

Door |2020-04-03T17:09:54+02:004 april 2020|datadieet, flow|0 Reacties
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